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FAQ

  • What are private security services?

    Private security primarily consists of trained security guards. These guards are tasked with on-site surveillance. Required to pass our strenuous training program prior to employment, our security guards can be hired for a wide variety of services including corporate security, loss prevention, mobile patrol, special events security, fire watch security, and personal bodyguards.

  • What kind of training do our security guards undergo?

    Every single security guard that works for Optimum Security must complete a mandatory training program. A custom-designed training program, we first provide our employees with a comprehensive orientation. Stretching beyond the requirements of the Ministry of Public Safety and Security, orientation includes first aid, CPR, and WHMIS training. Next, we educate our employees on customer service methods. Understanding customer needs and expectations is important and we want our employees to be educated in this area.

    Following orientation and customer service training, we then provide our employees with on-site training. This on-site training is continuous and regularly updates employees on site policies and procedures, patrols, emergency procedures, and access control.

    Designed to reinforce professionalism and team building, our training program is broad and covers several specialized areas. We offer a special course for concierge training, which includes real world experimental training focusing on excellent service delivery. We also offer supervisor and Certified Protection Officer (CPO) training.

  • What industries do we serve?

    Our security services are used in a wide variety of industries. Hospitals, airports, museums, banks, retail shops, residential areas, warehouses, and commercial properties are just a few of the popular areas where our services are used.

  • What areas do we serve?

    Our services are available in the Canadian provinces of Alberta, Ontario, and British Columbia, including Vancouver Lower Mainland, Vancouver Island, the Northern Coast, and Interior British Columbia.

  • Will security guards be armed?

    We equip our security guards with the latest technology. This allows them to be as effective and efficient as possible when watching for and reporting suspicious activity. This also allows guards to be vigilant in reporting and responding to citizen or client concerns.

  • Can a security guard make an arrest?

    We train our security guards thoroughly. They can and will make an arrest if necessary. They understand the extent of the legal rights present when making a citizen’s arrest. However, our guards are prohibited from using handcuffs or any kind of restraint. Due to this, our guards do not have any special devices available when making a citizen’s arrest.

    When making an arrest caution is necessary. If a guard feels an arrest could compromise their personal safety, they reserve the right to call 911 instead of performing a citizen’s arrest. Once 911 is called, the guard will provide a detailed description of the situation and subject. The guard will also continue monitoring the suspect till a police officer arrives or as long as possible.

  • What does a security guard do?

    Optimum Security offers an assortment of services. Both residential and commercial security guards are available. Experienced in many different industries, our security guards ensure that each client receives all service(s) requested.

    Some common types of security guard services include bicycle response unit, crowd control, and hotel/concierge security. Possessing excellent communication skills, able-bodied, and well-trained in decision-making, we recognize that our guards are often the first point of contact for staff and visitors when entering a client’s property. We strive to help our guards continuously improve their inter-personal skills, along with a protective and watchful alertness to their surroundings.

  • Are security services flexible?

    Our team will work with you to assess your specific situation and needs. A detailed, customized security service plan will then be provided. Any guards or guard unit you hire will be fully prepped on all duties and procedures that have been discussed by both the client and Optimum Security. We are committed to facilitating good communication between our management team, our employees, and our clients.

  • How many guards work for Optimum Security?

    Approximately 1000 security guards currently work for Optimum Security. Fully trained and working in an array of different industries and locations, our guards are continuously available for a variety of assignments.

  • Are security services available remotely?

    Optimum Security offers a Special Services Unit (SSU). This mobile, highly responsive, and specially trained group of security guards is based in Vancouver. The main function of this unit is to immediately respond to any client within the city of Vancouver and provide any necessary protection or safety services.

    Working closely with local police, the SSU coordinates their activities to ensure as much additional safety and protection as possible for clients. Gang infestation, stalking, labour disputes, etc. are just a few of the issues that SSU can be alerted to whenever needed.

If you have any additional questions or concerns, please contact us directly.

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